How do I cancel an order?
- You can cancel your order online before the product is shipped from our fulfilment center. Your entire order amount will be refunded. You may call us at +91 63524 83012. Please cancel within 15 hours of placing the order and before dispatch as we normally dispatch within 24-48 hours of placing the order.
- In case of cancellation, your refund will be processed once we receive the originally ordered item back from the courier. In this case the amount will be refunded to your SANSKRUTIGURUKULAM.COM Account as Credit. The amount can be used to shopping in future onlyat SANSKRUTIGURUKULAM.COM Unfortunately, an order cannot be cancelled once the item has been delivered to you.
In order to cancel an item in your order:
- Call us on +91-6352-483012 (during working hours 10:30 HRS – 05:30 HRS IST).
- Use the contact us form here and provide your order details and reason for cancellation.
- Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible (as per the cancellation policy above).
How long will it take to process my cancellation request?
Once you request the cancellation of item(s) in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email.
In case you want refund in your SANSKRUTIGURUKULAM.COM Account as Credit,the refunded amount will be made available immediately.
However, if you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by SANSKRUTIGURUKULAM.COM
What are the modes of refund available after cancellation?
In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference.
There are two modes of refund:
- COM Account as Credit – If you choose this option, the amount will be added to your SANSKRUTIGURUKULAM.COM Account as Credit in ‘Credit Account’ section of your account.
- Back to Source – In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction
All products are shipped using carrier-approved materials and methods. All products are also carefully packed to prevent damage during shipment. Nevertheless, damage may occasionally occur in transit. Any damage is the responsibility of the carrier, notSANSKRUTIGURULAM.COM . Therefore, you must make all damage claims to the carrier.
In case of damage, retain all cartons, packing materials and damaged products for the carrier to inspect. Never refuse shipment or return it without approval since your right to make a damage claim may be denied. If the damage is apparent upon receipt, you must accept the products and note the damage and irregularities (such as crushed, torn or broken packing) on the freight bill and have the driver sign it as verification.